Our People
Meet the Team
The dedicated professionals behind Business Development Experts, working to help your business reach its full potential.
Elcira Catalan
Founding Owner & Director of Global Operations
Elcira Catalan is the Founding Owner and Director of Global Operations at Business Development Experts. With more than 12 years of experience in the BPO industry, customer experience management, business operations, workforce management, and process optimization, she leads the company's global operational strategy and service delivery. Elcira is dedicated to building scalable systems, enhancing operational efficiency, and ensuring exceptional client experiences across multiple industries and international markets. Her leadership plays a vital role in maintaining service excellence and supporting sustainable business growth.
Carlos Posadas
Founding Owner & Director of Global Business Development
Carlos Posadas is the Founding Owner and Director of Global Business Development at Business Development Experts. With more than 15 years of experience in the BPO industry, business development, lead generation, outsourcing, and business process automation, he helps organizations accelerate growth, improve operational efficiency, and scale customer acquisition strategies. Carlos specializes in developing scalable systems that combine technology, automation, and strategic business development to generate measurable results and support sustainable growth across multiple industries and international markets.
Fili Soto
Executive Director of Global Sales & Strategic Partnerships
Fili Soto is the Director of Global Sales at Business Development Experts. With more than 25 years of experience in the BPO industry, he has built a distinguished career helping organizations optimize operations, improve customer experiences, and scale through outsourcing solutions. Throughout his career, Fili has successfully negotiated and closed agreements with Fortune 500 companies, contributing to the growth of large-scale BPO operations across multiple markets. His work has helped generate thousands of employment opportunities throughout Latin America while supporting companies in implementing high-performing customer service, sales, and business process outsourcing solutions.